📅 Appointment Scheduling

• Members are responsible for scheduling their service dates each month.

• We recommend booking in advance to guarantee availability.

• Missed appointments without notice will not be rescheduled or credited.

❌ Cancellations & Rescheduling

• Please give at least 24 hours’ notice to cancel or reschedule.

• Cancellations with less than 24 hours' notice may result in a $25 fee.

• No-shows will count as a completed service for that month.

💳 Payments & Billing

• Memberships are billed automatically each month on your sign-up date.

• Payments are processed securely via Clover, Jobber or Wix.

• Failed or late payments will pause service until resolved.

🛑 Membership Cancellation Policy

• Minimum commitment: 3 months.

• After that, you may cancel any time with 7 days’ notice before your next billing date.

• Early cancellations may result in a final charge for one additional billing cycle.

🔁 Service Rollover Policy

• Missed services do not roll over into future months unless canceled due to weather or technician rescheduling.

• We do not issue partial refunds for unused services.

🚫 Client Responsibilities

• Please ensure your vehicle is accessible and parked in a safe location.

• If conditions are unsafe, Spit Shine Solutions reserves the right to reschedule or cancel service.

• Excessively soiled vehicles may be subject to additional fees.

✅ Satisfaction Guarantee

If you’re not satisfied with a service, let us know within 24 hours and we’ll do our best to make it right.